FAQ's for W-2 Professional Software.

W-2 Pro Support

Frequently Asked Questions

Technical FAQs for W-2 Pro Software

Can 1099 Pro be installed on a network?

Yes, you can purchase the 1099 Pro multi-user license which will allow you to install the software on 2-5 workstations. You can also purchase the unlimited user license which will allow you to install the software on any number of workstations.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Can 1099 Pro print, mail, and file my forms?

Yes, we have a Service Bureau for that specific purpose! Please see our Service Bureau web page on this site for more information.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Can 1099 Pro process corrections?

Every version of 1099 Pro can process corrections.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Can I demo the software before I buy it?

Available demos:
1099 Pro Enterprise
1099 Pro Professional
1042-S Pro
W-2 Pro

Click here to download.

Demos run fully functional versions of the software, but will print sample data only. When you purchase the software you'll receive a Product ID/Activation Code which allows you print your data.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Can I download the software?

To download current and previous releases of 1099 Pro, visit host.1099pro.com.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Can I export my data from another program into 1099 Pro?

Data can be exported from almost every third party software in an Excel or delimited format. To do this, create an export in the software that contains all of your data that you wish to import into 1099 Pro. Include all of the necessary fields that would be reported to the IRS; name, address, tin, dollar amount, etc.

Export to Excel, delimited, CSV, or TAB file which can then be mapped and imported into 1099 Pro.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Does 1099 Pro offer any other software?

1099 Pro, Inc. develops and markets a comprehensive range of award winning, easy to use, yet powerful Windows software products designed to fulfill all 1099, W-2, and 1042-S filing requirements.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


How do I activate the demo?

To purchase the software, visit our website or call 888-776-1099 to speak with a representative. Once you have made your purchase, an authorization code will be sent to you.

Once you have received your authorization code, run your software and go to "Utilities" and "Registration and Upgrades", and enter your code.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


How do I backup my data?

Close your software, then open the windows Start menu, located at the bottom left of your desktop. Go to All Programs and open your 1099 Pro program file. Click on Check for 1099 Pro Updates.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


How do I transfer my data and custom maps from a previous version of the software?

During the installation wizard, you will be given the option to roll your previous import maps, as well as recipient and filer information into the new install.

Note, the roll forward feature will not bring forward any of your financial data. Rather, it is intended to save you the trouble of reentering all of your recipient and filer contact information, as well as your security settings and transmitter information.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


How do I transfer my data from my old computer to my new computer?

The following instructions will explain how to update your old computer's installation of 1099 Pro to the most recent version, backup your data, then restore that information on your new computer. If you are unsure how to complete any of these steps, please refer to Frequently Asked Questions for more information.

Step 1: Update
Run an software update on your old computer to ensure your software is up-to-date. Once your update is complete, back up your data.

Step 2: Backup
Upon running the data backup wizard, a date and time stamped backup zip file will be stored in the following location:

C:\Program Files\Pro99Txx\Data Backups

Step 3: Restore
On your new computer, download the same version/year of 1099 Pro that you were using on your old computer, and run an update. Once the web update is done, unzip the backup file into the following location:

C:\Program Files\Pro99Txx\Data

When the software asks you if you want to overwrite the existing files, click on "Yes to All", and continue to complete the wizard. You information has now been transferred!

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


How do I update my software?

To check for updates:

1. Close 1099 Pro.
2. On your Windows desktop click "Start", "Programs", "1099 Pro 20XX" and "Check for 1099 Pro Updates".
3. After downloading any files click the "Finish" button. The Wise Installation Wizard opens automatically to install the update files.

IMPORTANT: The update to enable Service Bureau upload and IRS/SSA/State filing functionality (as product appropriate) is scheduled for release by early January. All on-file contacts are emailed when the update is available.

Alternate Method:
Visit host.1099pro.com to download updates, patches, or the most updated version of 1099 Pro.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.




How do I upload to the Service Bureau to print, mail, efile, or Bulk TIN match?

  • Printing & Mailing Upload:
    Once you have imported and reviewed your records, click on Via the Service Bureau under the 2nd step, "Printing & Mailing", located to the left of your screen. Click on the Printing & Mailing or E-Delivery Upload button located at the top of your screen to initiate a helpful Wizard that will guide you in selecting the forms, filers, and services for this upload. Click "Create File" button.

    Continue to the Submit a Service Bureau Upload screen and follow prompts. View Control Totals Report to carefully verify selected services and box-by-box totals for the forms and filers in your upload. Most users select Built-in HTTPS secure transfer method. Enter your Digital Signature to authorize the processing of this upload. Then click "Upload My File" (your encrypted data files and signed Control Totals are digitally transmitted to us - there is no need to phone, email, or fax the Service Bureau).

    Lastly, at the Service Bureau Upload Sessions screen verify that your upload has a Done* status. The Service Bureau will email you within a few hours of receipt of your upload.

  • Electronic Filing Upload:
    When you are ready to upload your records to the IRS or SSA, click on Via the Service Bureau under the 3rd step, "Filing My Forms", located to the left of your screen. Click on the Filing with the IRS Upload button located at the top of your screen to initiate a helpful Wizard that will guide you in selecting the forms, filers, and services for this upload. Click "Create File" button.

    Continue to the Submit a Service Bureau Upload screen and follow prompts. View Control Totals Report to carefully verify selected services and box-by-box totals for the forms and filers in your upload. Most users select Built-in HTTPS secure transfer method. Enter your Digital Signature to authorize the processing of this upload. Then click "Upload My File" (your encrypted data files and signed Control Totals are digitally transmitted to us - there is no need to phone, email, or fax the Service Bureau).

    Lastly, at the Service Bureau Upload Sessions screen verify that your upload has a Done* status. The Service Bureau will email you within a few hours of receipt of your upload.

  • Bulk TIN Upload:
    To run a Bulk TIN match using the Service Bureau, click on Via the Service Bureau under the 2nd step, "Printing & Mailing", located to the left of your screen. Click on the Bulk TIN Matching Upload button located at the top of your screen to initiate a helpful Wizard that will guide you through the upload process. On the last screen, click on "Finish".

    Continue to the Submit a Service Bureau Upload screen and follow prompts. View Control Totals Report to verify the forms and filers in your upload. Most users select Built-in HTTPS secure transfer method. Enter your Digital Signature to authorize the processing of this upload. Then click "Upload My File" (your encrypted data files and signed Control Totals are digitally transmitted to us - there is no need to phone, email, or fax the Service Bureau).

    Lastly, at the Service Bureau Upload Sessions screen verify that your upload has a Done* status. The Service Bureau will email you within a few hours of receipt of your upload. NOTE: Please contact your in-house IT to ensure that emails with ZIP attachments from sb@1099pro.com are allowed. Results are typically returned within one business day.


    * Uploads with a Done (HTTPS) or Done (FTP) status have been submitted to the Service Bureau for processing. Uploads with a Done (Manual) status however, require you to take the additional step of manually posting your upload file on 1099 Pro's secure web browser. Review your Upload Confirmation Sheet (see Special Manual Upload Instructions on second page) for guidance.

    If you have additional questions, contact us via Live Chat, email support@1099pro.com or call us at 888-776-1099.


How do I view my rolled over recipient data?

Open your software and click on the Recipients List option located near the bottom left of yhe screen. This Screen will list all of your recipient information. Also, while entering data manually into any form, press the F2 key or right-click in the Recipient Identification Number box.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.


Where are the Data and Backup Data folders stored?

If you open your software and go to Help and About in the menu bar, a screen will display with information about your software. Click on the 1099 Pro icon in the upper left corner, A screen display showing you where the software is installed. Your data is stored at the location displayed under Global Data Path.

If you have additional questions, email support@1099pro.com or call us at 888-776-1099.